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Frequently asked questions
Find contact info as well as answers to frequently asked questions about Mercer Mass Timber below.
Who is Mercer Mass Timber?
Mercer Mass Timber is an advanced manufacturing company that uses the latest technology to improve how we develop wood-engineered products to design and construct buildings. Our factories utilize advanced automation and cross-industry manufacturing innovations to maximize production speed, efficiency, and quality, while maintaining our position as a cost-effective provider of eco-friendly building solutions.
How long has Mercer Mass Timber been around?
Our state-of-the-art facility, located in Spokane Valley, WA, was constructed in 2019 and acquired by our parent company, Mercer International (MI), in August 2021. In 2023, MI acquired Structurlam and its subsidiaries, including production facilities in Conway, Arkansas, and Okanagan Falls , British Columbia, Canada.
What services does Mercer Mass Timber offer?
We offer a fully integrated suite of services that span design, manufacturing, and installation—driving cost and schedule certainty from concept to site.
Our core services include:
- Design-Assist & Engineering Support
Early-phase collaboration to align architectural intent with manufacturability, cost, and constructability. When required, we also offer Delegated Design services to assume engineering responsibility and provide stamped drawings. - Fabrication Approval
Prepare and approve the mass timber components for manufacture and procurement. Includes DfMA analysis, Approval deliverables, Delegated Design and Shop Drawings - Mass Timber Supply
CLT and glulam systems manufactured in North America using regionally sourced fiber and rigorous quality control. - Construction Services
From consulting on installation to providing trained framing crews, we help protect finishes, improve sequencing, and integrate seamlessly with other trades. - Logistics & Delivery Planning
Just-in-time delivery, phased shipments, and jobsite coordination to keep pace with construction timelines. - Technical Resources & Tools
Access to connection catalogs, design guides, and digital software partnerships – empowering teams to build better with mass timber.
Whether we’re supporting early design or sequencing your last delivery, our team is here to help you get it right from the start.
What makes Mercer Mass Timber different?
Mercer Mass Timber is the largest mass timber manufacturer in North America, accounting for approximately 30% of the region’s structural CLT capacity (2024 Forest Economic Advisors Report). But scale is only part of the story. We fabricate panels and components in controlled factory settings to reduce cost and improve schedule reliability. And we optimize every step, from design through delivery, leveraging the right technologies to streamline production and improve project outcomes.
Where does Mercer Mass Timber operate?
Mercer Mass Timber operates from six locations across North America and maintains a global presence through our extended network.
Under the MMT Manufacturing umbrella, we run three advanced production facilities: two in the United States—Conway, Arkansas and Spokane Valley, Washington—and one in Canada, located in Okanagan Falls, British Columbia.
Our Construction Services and Project Execution is based in Spokane Valley, while our engineering and design hub operates out of Vancouver, British Columbia. We’re also supported by the global reach of our sister company operations in Germany.
Can I invest in Mercer Mass Timber?
Mercer Mass Timber is wholly owned by Mercer International, a U.S. publicly traded company that trades on the NASAQ under the symbol “MERC”.
Where are your factories located?
We operate three mass timber manufacturing facilities across North America:
- Mercer Conway, Conway, Arkansas (US South)
- Mercer Spokane, Spokane, Washington (Pacific Northwest)
- Mercer Okanagan, Okanagan Falls, British Columbia (Western Canada)
Each site is strategically located near regional fiber sources to streamline logistics and shorten lead times.
What are your factory hours for shipping and receiving?
Shipping and receiving hours vary by location. Most of our facilities operate Monday through Friday during standard business hours. For the most accurate schedule, including holiday closures or weather-related changes, please reach out to the facility directly at 1-888-858-9887.
Can I purchase directly from a specific plant?
While most of our supply goes through coordinated project delivery, we do offer select material pickup or shipment options for distributors and repeat customers. If you’re looking to buy directly from one of our plants, please contact our business development team.
Do your factories offer tours or in-person visits?
Yes, by request. We offer limited tours for project partners, design teams, and academic groups. Advanced scheduling required.
Do your products meet sustainability standards?
Yes. We conduct product Life Cycle Assessments (LCAs) and publish third-party verified Environmental Product Declarations (EPDs) for CLT and glulam—supporting LEED, Living Building Challenge, and other low-carbon goals. (EPDs are the verified summaries of our LCAs.)
Will your mass timber meet Build America, Buy America (BABA)?
Yes—when required. Our Conway, Arkansas facility produces both CLT and glulam, while Spokane, Washington manufactures CLT. This enables full BABA compliance for eligible projects. Certificates and documentation are provided upon request.
Do you have job openings at your factories?
Yes. We’re always looking for skilled, passionate people, whether on the plant floor or in support roles. Visit our Careers page to see open positions by location.
What makes Mercer’s factories different from others in the industry?
As the largest mass timber manufacturer in North America, MMT is trusted by developers, architects, and contractors to deliver high-performance CLT and glulam systems at scale.
Our factories combine advanced manufacturing with precision CNC machining, ensuring consistent quality and finish-grade results for even the most complex architectural designs. We support every project with in-house design-assist services, experienced project coordination, and end-to-end logistics planning.
With regionally sourced fiber, just-in-time delivery, and a proven track record across commercial, multifamily, and institutional projects, we don’t just manufacture mass timber. We help build what’s next.
What mass timber products does Mercer supply?
We manufacture cross-laminated timber (CLT) and glulam (GL) beams and columns across our three North American facilities. Our product lineup supports a wide range of structural systems, including commercial, multifamily, institutional, and civic projects.
What are your maximum product sizes?
We manufacture:
- CLT panels up to 12 feet wide and 60 feet long
- Glulam beams up to 8 feet deep, with lengths up to 110 feet, subject to shipping logistics.
For span charts, panel thicknesses, and structural properties, please visit our Product Specifications section.
What species do you use in your CLT and glulam?
We source regionally:
- Alaskan Yellow Cedar (AYC)
- Douglas Fir- Larch (DF-L)
Hem-Fir (HF) - Southern Yellow Pine (SYP)
- Spruce-Pine-Fir (SPF)
All fiber is sustainably sourced and third-party certified.
What certifications and approvals do your products carry?
All Mercer mass timber products are:
- APA-certified for structural use
- Tested for fire resistance, acoustics, and seismic performance
- Compliant with IBC, NBCC, and other North American codes
Full documentation is available, please visit our Product Specifications section.
Do you offer support for connections and detailing?
Yes. We collaborate with design teams to ensure structural efficiency and constructability, from typical connection guidance to custom hardware solutions. We also offer a downloadable Connection Catalog—launching soon—to support early-stage detailing.
Do you offer product recycling or end-of-life services?
We reduce waste upstream through optimized panel layouts and smart offcut strategies. Any remaining is chipped and included in our processing residuals, which are sold to a fiberboard manufacturer in Oregon, giving that material a second life. While we do maintain standard waste services for non-recyclable materials, we aim to keep our production streams as close to zero waste as possible. Circularity remains a key focus of our sustainability roadmap.
What services does Mercer Mass Timber provide?
Mercer offers end-to-end mass timber delivery, including:
- Design-assist and delegated design
- Fabrication Approval
- Mass timber supply and fabrication
- Logistics and sequencing
- Installation and framing support
We tailor our approach to match the needs of your team, whether you need full-scope support or targeted expertise.
What is design-assist, and how does it work?
Mass timber design-assist is an early-stage collaboration process where our engineers and construction specialists work alongside your design team to:
- Optimize spans and layouts
- Reduce hardware complexity
- Align with factory capabilities
- Anticipate field conditions
This approach minimizes scope gaps, reduces cost risk, and ensures constructability from day one.
What’s included in preconstruction services?
Our preconstruction phase includes:
- System selection and cost benchmarking
- Connection strategy development
- Draft logistics planning
- Coordination with trades and structural engineers
- Estimating and quantity takeoffs
We help you make informed decisions before fabrication begins.
Can I engage Mercer Mass Timber for framing or install?
Yes. Our construction services team offers flexible engagement options:
- Full-scope install
- Framing-only packages
- Consultative support for GC-led crews
Our field teams are mass timber specialists – trained to protect finishes, coordinate trades, and resolve site issues with factory-informed knowledge.
Do you offer delivery logistics or sequencing support?
Absolutely. We manage everything from just-in-time delivery to laydown planning, ensuring material arrives in sequence and aligned with the install schedule. We coordinate directly with GC teams, cranes, and site superintendents to keep things moving smoothly.
How early should we bring Mercer Mass Timber into a project?
The earlier, the better. Bringing us in during schematic design or early DD allows us to shape structural decisions that drive efficiency, reduce cost, and streamline delivery.
What makes MMT’s approach to mass timber delivery different?
We’re not just a manufacturer, we’re a delivery partner. Our teams span design, engineering, logistics, and field installation – providing a fully integrated solution that reduces handoffs and drives project success. Plus, with factories across North America, we’re able to localize supply and respond to your schedule.
